Refund Policy

Last Updated: September 9, 2026

At Pets Daily Essentials, we want you to be completely satisfied with your purchase. If your package arrives damaged, broken, defective, or the product is not in a usable condition, please contact us within 15 days of delivery.

Eligibility for a Refund

Refunds are only available within 15 days of receiving your order.

To be eligible for a refund, the product must have arrived:

• Broken or damaged

• Defective

• Unusable or not in reliable condition

• Significantly different from what was described or ordered

Video Evidence Required

If your package or product arrives damaged or unusable, please record a clear video showing the package and the damaged or defective product.

Send the video to:

Email: devispantaloni1973@gmail.com

Please include your order number, full name, and a brief description of the issue with your email.

Review Process

Once we receive your email and video, our team will review the issue and contact you with the next steps.

Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

Refunds

If your refund is approved, we will process it using the original payment method whenever possible.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Non-Eligible Refunds

Refund requests made after 15 days from delivery may not be eligible for a refund.

Products that have been damaged through misuse, improper handling, or normal wear and tear may also not qualify for a refund.

Contact Us

For refund or damaged-product inquiries, please contact:

Pets Daily Essentials
Email: devispantaloni1973@gmail.com

Please make sure to include your order number and video evidence so our team can review your request as quickly as possible.

Thank you for shopping with Pets Daily Essentials. We appreciate your business and are always here to help! 🐾