FAQs
Frequently Asked Questions
Welcome to Pets Daily Essentials! 🐾
Find answers to some of our most common questions below. If you need additional help, our support team is happy to assist.
Orders & Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all orders, with no minimum purchase required. Standard shipping is included in our product prices; no additional standard shipping charge applies.
How long does delivery take?
Standard delivery is generally estimated at 5–10 business days after shipment, in addition to the 1–3 business day processing time. Any different lead time stated on a product page applies to that item. Delivery times are estimates and may vary by destination, carrier, customs, holidays, and circumstances outside our control.
How long does order processing take?
Most orders are processed within 1–3 business days after payment is confirmed.
Will I receive tracking?
Yes. When tracking is available, we will email the tracking information after your order ships.
Products & Sizing
How do I choose the right size?
Check the size information on the individual product page and measure your pet carefully before ordering.
Returns & Refunds
Contact support@petsdailyessentials.com within 30 calendar days of delivery. Your first size exchange per item is free on U.S. orders, including return shipping and standard shipping of the replacement. For a change-of-mind return, you pay only return shipping; no handling or restocking fees apply. Confirmed defective, damaged or incorrect items are resolved at no cost to you. See the return policy for eligibility and full details.
Payments
Is checkout secure?
Yes. Payments are processed through secure payment providers. Available payment methods are displayed at checkout.
Still Have Questions?
Contact our support team and we’ll be happy to help.
Pets Daily Essentials
Everyday essentials for happier pets.
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